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Important FAQ’s

    • Hardware cannot be identified by brand of window alone.  We do not have a body of reference for every piece of hardware used on any given brand or model.  Hardware is identified by appearance, dimension, and operational use.  In many cases, components are standard to the industry.  
    • WindowPartsUSA is an online resource for the skilled contractor and DIY’er alike.  We are online sales only.  We are not able to recommend installation providers.  
    • All hardware requests must be emailed and accompanied by detailed photos of the part you seek.  
    • Phone calls are great for general information, but please understand how incredibly difficult it can be to identify hardware parts over the phone.  
    • If our stock hardware selections do not meet your needs, our distributor’s catalog is self-service at no charge.  There is a $25 service charge for a WindowPartsUSA representative to research and identify your parts for you.  

Email: windowparts@fensterUSA.com
Phone: 888-202-9083